Symptom:
Reader is shows as a valid device in Device Manager but is unable to read the MyKad.
“certutil -scinfo” command shows no reader present.
Solution:
Check the following registry key:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\Readers\
There should be a reader key under the Readers section that matches the reader being plugged in.
For example: Identiv uTrust 2700 R Smart Card Reader 0
If there is none, export the registry key from a working PC and import to the affected PC.
Note: Make sure it is running the same platform (32 bit or 64 bit)
Make sure to do a back up for the registry first.
Close the registry then check again in cmd “certutil -scinfo” and test the reader to with a MyKad.
*Disclaimer: Manually manipulating the windows registry may cause unexpected consequences. Make sure you know what you are doing before attempting this. Securemetric is not liable for any malfunctions that may result.
